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Connect with our expert team for assistance with submissions, technical issues, subscriptions, and general inquiries. We're committed to providing world-class support for the scientific community.

Urgent Technical Issues

For critical technical problems affecting manuscript submissions or urgent publication matters:

Emergency Hotline: +91 9045666928 | [email protected]

Available 24/7 for subscribers and active authors

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Have a question or need assistance? We're here to help! Click the button below to send us an email directly.

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Our Global Offices

United Kingdom

Wiseleaf Scientific Ventures Private Limited

5 Brayford Square, London

E1 0SG, United Kingdom

[email protected]

United States

Wiseleaf Scientific Ventures Private Limited

304 S. Jones Blvd #251

Las Vegas, NV 89107

[email protected]

India

Wiseleaf Scientific Ventures Private Limited

WeWork Berger Delhi One, Floor 19, C-001/A2

Sector 16B, Noida, Uttar Pradesh 201301

[email protected]

Frequently Asked Questions

How quickly will I receive a response to my inquiry?

We aim to respond to all inquiries within 24 hours during business days. For urgent technical issues, our emergency hotline provides immediate assistance. Editorial inquiries typically receive responses within 1-2 business days.

What information should I include when reporting a technical issue?

Please include: your browser type and version, operating system, exact error messages, steps to reproduce the issue, and screenshots if applicable. This helps our technical team resolve issues more quickly.

How can I track the status of my manuscript submission?

Once submitted, you'll receive a manuscript ID via email. You can track your submission status through your author dashboard or contact our editorial team at [email protected] with your manuscript ID.

Do you offer institutional training sessions?

Yes, we provide customized training sessions for institutions. Contact our partnerships team at [email protected] to discuss training options for your organization.

What languages do you support for customer service?

We support English and Hindi.